MerchRiva · Customer care
Contact Us
Updated November 10, 2026
Need help with your order? Our support team is here to help.
Email support
We aim to respond within 24–48 business hours, Monday through Friday.
Send us a message
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Help us find your order
Include your order number and the email address used at checkout. For damaged, defective or incorrect items, attach clear photos of the item, the issue and the packaging.
Please do not email passwords or full payment-card details.
Useful links
- Track your order or shipment
- Shipping times and costs
- Cancellations, returns and refunds
- Frequently asked questions
Returns address
Contact us before returning an item. We will provide the appropriate return instructions and address after reviewing your request. Do not send a return to the address printed on the parcel without confirmation.