MerchRiva · Customer care
Shipping Policy
Updated November 10, 2026
Shipping options and destination availability are confirmed at checkout. All amounts below are in USD.
Processing before dispatch
Most orders are processed within 3–7 business days. Production, packing and dispatch are separate from carrier transit time. Peak periods and high order volumes may affect processing.
Delivery estimates
Standard shipping
12–15 business days after dispatch.
Fast shipping
7–10 business days after dispatch, where offered at checkout.
These are estimates, not guaranteed arrival dates. Weekends, public holidays, customs checks and carrier delays may affect delivery. Fast shipping does not remove the processing period.
Shipping costs
| Destination | Standard: first item | Fast: first item | Each additional item |
|---|---|---|---|
| United States | $4.49 | $12.49 | +$2.00 |
| Other supported destinations | $6.49 | $24.95 | +$2.00 |
The available services and final total are shown before payment at checkout. Free shipping is not currently offered. A product-discount coupon does not remove shipping charges.
Tracking and separate packages
Once shipping information is available, your tracking number is sent by email. Carrier scans may take 2–5 business days to appear. Items may arrive in separate packages; check each tracking number individually.
Track your order using your order number and checkout email, or enter your shipment tracking number to view carrier updates through 17TRACK.
Addresses, customs and delays
Please check your delivery address before payment. Email us immediately if it needs changing; changes may not be possible once production or shipping has started. Import duties or local customs charges may apply and are the customer’s responsibility unless included at checkout or applicable law requires otherwise.
If we cannot dispatch within the stated processing window, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped items for a refund. If we cannot fulfill an order, we will notify you and refund it.
Missing or damaged deliveries
If tracking does not show delivery within 20 business days after dispatch, contact [email protected] so we can investigate. You can contact us sooner if tracking shows a problem. For damage, a defect or an incorrect item, please report it within 7 days of delivery with clear photos. See our Returns & Refund Policy for the resolution process.
This policy does not limit any mandatory consumer rights that apply in your country. Where applicable law requires a different remedy or a shorter refund deadline, those requirements take precedence.