Frequently Asked Questions

Quick answers before and after checkout.

How long will my order take?

Most orders need 3–7 business days of processing. Estimated transit after dispatch is 12–15 business days for Standard or 7–10 business days for Fast shipping. Services depend on the destination. See the full shipping policy.

Is shipping free?

No. Shipping is charged at checkout. Product discount codes do not remove shipping fees.

Where is my tracking number?

Check your shipping confirmation email, including spam or promotions folders. Tracking scans may take 2–5 business days to appear after dispatch. Use Track your order for order status and shipment tracking.

Can I cancel or change my order?

Email us within 12 hours of purchase to request cancellation and a full refund. Later cancellations and address or option changes depend on production and shipping status. Contact us as soon as you notice an issue.

What if an item is damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos. We will review the issue and explain the refund or replacement process. Your mandatory consumer rights remain unaffected.

When will my refund arrive?

Approved refunds normally leave us within 8 business days, or sooner where legally required, and return to the original payment method. Bank processing can add time. See the refund policy.

Do I need an account to track an order?

No. Use your order number and checkout email. A shipment tracking number is different from your store order number.

How do I contact support?

Email [email protected] with your order number and checkout email. We aim to reply within 24–48 business hours, Monday through Friday.