Privacy Policy

This notice explains how information is used when you browse merchriva.com, place an order or contact MerchRiva.

Information you provide

Checkout and order support can involve your name, email, billing and shipping addresses, phone number where requested, ordered products and options, payment status, transaction references and messages or photos you send us. If you create an account, we also hold the account details you provide.

Why we use it

We use this information to process and deliver orders, send order and tracking updates, handle support and refunds, maintain transaction records, protect the store and meet applicable obligations. Where privacy law requires a legal basis, processing may be necessary to fulfill your order, meet legal duties, protect legitimate business interests or follow your consent, as applicable.

Service providers

Relevant information is shared with providers involved in hosting the store, payment processing, order production and fulfillment, delivery and customer-support email. The information shared depends on the service: for example, delivery requires a recipient name and delivery address. Payment handling depends on the method selected at checkout; payment providers apply their own privacy notices.

Cookies and technical information

The store uses cookies and similar session information for functions such as the shopping cart, checkout and sign-in. Technical information, such as IP address, browser information and request logs, may be processed to operate and protect the website. You can manage cookies in your browser, but blocking necessary cookies can prevent parts of the store from working.

17TRACK and external services

Our tracking page includes a 17TRACK service. Loading that integration can send technical request information to 17TRACK; submitting a tracking number sends that number so shipment results can be displayed. External sites and embedded services have their own privacy practices. You can also use the tracking link provided by your carrier.

Retention and international processing

Order and support information is retained for as long as needed for fulfillment, customer service, accounting, legal obligations and dispute resolution. The period depends on the record and applicable requirements. Providers may process information in countries other than yours; applicable safeguards are used where required.

Your requests

Depending on your location, you may have rights to access, correct, obtain a copy of, delete or restrict use of your personal information, object to certain uses, or withdraw consent where processing relies on consent. Some records must be retained for legal or transaction purposes. We may ask for information to verify that a request relates to your own account or order.

Send privacy requests to [email protected]. Do not include full payment-card numbers or passwords. You may also contact your local privacy authority where applicable.

Updates

We may update this notice when the store or its services change. The revision date is shown at the top of this page.